Onsite Support Engineer Subsurface & Wells NL

Published: 28 January 2025

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Onsite Support Engineer Subsurface & Wells NL
Location: Netherlands, The Hague
Travel Requirements: None
Duration: 6+ months

E&P is seeking an Onsite Support Engineer to support our clients’ Subsurface & Wells (SSW) User community. The role involves providing enhanced desktop support to key workers. The ideal candidate will possess a strong understanding of IT infrastructure, applications, and devices and excellent communication and problem-solving skills. This role requires a high degree of professionalism, discretion, and the ability to work independently and as part of a team.


Role Responsibilities:
  • Provide timely and effective technical support to SSW users, including troubleshooting hardware, software, and network issues.
  • Configure and maintain SSW laptops, workstations, mobile devices, and other IT equipment.
  • Offer personalized training and guidance on the use of new technologies and applications.
  • Proactively identify and resolve potential IT issues before they impact SSW user productivity.
  • Collaborate with other IT teams to ensure seamless integration of IT support services.
  • Maintain accurate records of support requests and resolutions.
  • Stay up-to-date on the latest IT trends and technologies.
  • Adhere to the client’s IT security policies and procedures.

Required Skills:
  • 5+ years of experience in IT support, with at least 2 years supporting executive-level users.
  • Strong knowledge of Windows operating systems.
  • Experience with mobile device management (MDM) solutions.
  • Experience with video conferencing and telepresence
  • Excellent troubleshooting and problem-solving skills.
  • Outstanding communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to maintain confidentiality and discretion.
  • ITIL certification
  • ServiceNow experience

Desirable Skills:
  • Bachelor's degree in Computer Science or related field.
  • Subsurface & Wells IT Applications installation, Configuration, and support experience
  • High-Performance Workstation and Mobile Workstation Installation & Configuration
  • Scrum Experience

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