Project Manager – Service Model Transformation

Published: 25 April 2022

Project Manager – Service Model Transformation
Location (Including Home Working Ratio): UK Remote from Home with Occasional Office Visit
Travel Requirements: Occasional visit to client’s premises in London or Houston
Duration: 6 Months +

Role Summary

Our client, an Integrated Energy Major, is reimagining the service model which underpins their function of delivering Microsoft Office365 products to their global customer base.

The goals of the program are:

  • Define a roadmap that takes them from the current Microsoft Product focused ways of working to a model which supports an E2E Customer Experience.
  • Break down barriers between the O365 Products & Services and work collaboratively across them, capitalizing on the integrated Microsoft roadmap.
  • Ensure the model has the correct blend of technical, architectural, product leadership, and service delivery expertise, across all services delivering MS O365 products.
  • Build a model which allows us to challenge ways of working, automate repeatable activity and enable them to focus on innovation in how they deliver our Services.

Role Responsibilities:

  • Drive activity to implement the new Service Model across the client’s Service Owners, Managed Service Providers, and other 3rd Parties through multiple phases of the program
  • Keep the program focused and on schedule to deliver the desired final state operating model.
  • Manage project delivery through the client’s preferred tool for delivery management
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule, and costs
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
Required Skills

  • Experience in leading change programs and operating model changes to include insourcing knowledge, becoming more agile/iterative, and ensuring the model provides the customer experience that is aligned with customer journeys and expectations.
  • Experience in a large enterprise environment
  • Experience working across multiple time zones with multi-disciplinary teams and 3rd parties
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • An understanding of the key concepts of Microsoft Office365 platform
  • Appropriate Project Management Certification
  • Experience with both Waterfall and Agile methodologies and proven track record delivering projects and programmes within both.
Desirable Skills

  • Experience with Energy Major.
  • Experience delivering service transformation projects involving the Office365 platform

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